Direct claims
When your insurance company reimburses us
What we need from you
- An admin fee is charged per claim and is payable at the time of each visit
- You must provide a claim form or your ongoing claim reference for each visit
- Claim forms must have all relevant policyholder sections completed
- All forms must be signed and dated in the relevant sections stating that payment comes direct to us (Langford Veterinary Services)
- At your initial visit you must provide us with a copy of your valid insurance certificate or schedule, which shows the limit on the policy, the excess amount, the start date and any exclusions that may exist
- Prior to your first Langford Vets visit we ask that you contact your insurance company to give permission for us to speak with them about your policy and outstanding claims
What we will do
- We will complete your claim form and have it signed by an authorised staff member
- We will write to you and inform you if we have not received payment from your insurance company
- We send notes, case reports and any other required information to the insurance company
- We facilitate your claim with your insurance company to ensure it is progressing
Indirect claims
When your insurance company reimburses you
What we need from you
- Your treatments must be paid for before your claim can be processed
- No admin fee will be required from you for an indirect claim
- You must provide a claim form, or your ongoing claim reference for each visit
- Claim forms must have all relevant policyholder sections completed
What we will do
- We will complete your claim form and have it signed by an authorised member of staff
- We will aim to send it to your insurance company within five working days from payment of your invoice. If you have completed the relevant insurance form as requested or provided your claim reference for ongoing claims
- We send notes, case report and any other required information to the insurance company