Website Privacy Notice
About this privacy notice
This privacy notice describes how Langford Veterinary Services (including the Stables Equine Practice) ('LVS' or 'we') collects and uses your personal data.
Personal data is information about you from which you can identified (either directly or indirectly).
We are a "controller" (also known as a "data controller") and are registered as such with the Information Commissioner’s Office (ICO) (Registrations numbers ZA058966 and Z9939207. This means that we are responsible for deciding how and why we hold and use personal data about you, and for explaining this clearly to you.
This notice applies to:
- Users of our website https://www.langfordvets.co.uk/ (our site); and
- any person who subscribes to our mailing lists.
It is important that you read this notice, together with any other privacy information or notices we may provide on specific occasions when we are collecting or processing personal data about you. This is to help ensure that you are aware of how and why we are using such information.
This privacy notice should be read in conjunction with our cookie policy.
Information we collect and process
We collect personal data direct from you when you enquire about our products and services, make a payment online, use our website and sign up to our newsletters.
We may collect further information from you during the period of our relationship.
We use your personal data to communicate with you, including to provide you with information and updates relating to the reason you have contacted us.
We set out below further information on these purposes and our lawful basis for processing such information.
- Online Payments
- When you make an online payment we will collect financial information and bank details relating to the performance of the contract. The lawful basis that we use here is contract, where the information is necessary to fulfil the contract between us, or is necessary for the purposes of entering into a contract.
- Users of our site:
- When you browse our site we may collect information about your preferences and the pages you are interested in.
- We also collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- We also collect information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.
- This is for our legitimate interest in giving you content which is bespoke to you and making sure that our website runs smoothly.
- Subscribers to updates
- When you provide us with your email address, we will provide you with updates in relation to vacancies or newsletters related to Langford Vets.
- You will have provided your consent to be contacted via the sign up process. You have a right to withdraw that consent at any time. You can withdraw your consent by contacting our Operations and Compliance Administrator, Darran Mason (darran.mason@bristol.ac.uk), or by clicking the link in any email that we have sent you. Any use of your personal data before you withdraw consent remains valid.