Interested in this role?
About the job
We have a fantastic opportunity to join our Langford Vet Practice Client Services team. We are looking for a Client Service Administrator to work part-time (average 28.83 hours per week); Shifts will be worked between the hours of 8am - 7.30pm up to 5 days per week (Monday - Saturday).
We are looking for an enthusiastic and self-motivated person to join our friendly team working in our busy and thriving veterinary practice.
About the company
Langford Vets is located in the beautiful Somerset countryside, whilst being close to the vibrant city of Bristol. As a subsidiary company of the University of Bristol, we are a commercial veterinary business operating across all animal species and disciplines, whilst also teaching the future generations of vets and nurses.
We are a dynamic and innovative veterinary company committed to excellence in every aspect of our business. We pride ourselves on being a positive and inclusive work environment. Our success is driven by our talented and dedicated team of professionals who work together to achieve our goals.
About you/You will need
General
- Positive work ethic
- Flexibility
- Team player
- Good attention to detail
- Strong communication and interpersonal skills
Role specific
- Previous experience working as a Client Service Administrator/Receptionist
- Experience within a veterinary practice would be preferable
Benefits and wellbeing
Our people are at the heart of what we do and as your employer we want to ensure we offer flexibility, support and staff development, where possible, through:
Time off
- 5 weeks holiday per year (plus bank holidays)
- Additional holiday entitlement for Long Service
Wellbeing
- On site Mental Health Champions
- EDI committee
- Employee Forum – to ensure all employees voices can be heard
- Menopause Café
- Wellbeing talks and events
- Cycle to work scheme
- Family friendly policies, including enhanced maternity and paternity pay (after 2 years’ service)
Health
- SimplyHealth Cashplan membership
- Free annual flu vaccination
- Free Specsavers eye test voucher
General
- Free onsite parking
- U2 bus service link to Bristol
- Annual CPD allowance
- Employee discount
- Generous pension scheme – we match up to 8% pension contributions
- Reimbursement of one professional membership fee per year
The salary for this role is £17,989 (£23,400 FTE).
How to apply
If this role sounds like the right fit for you, don’t delay, click ‘Apply’ and begin your career with Langford Vets.
Langford Vets is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The closing date for applications is Monday 24th February.
Job Description
Responsibilities
Job purpose
Reports To: Senior Client Services Administrator
Position is responsible for: N/A
Job Purpose: First point of contact for clients, visitors, students and couriers with regards to the Langford Vet Practice
Principal Accountabilities:-
Front of house reception work
- To meet and greet clients, visitors, students, ensuring that the reception and waiting room area is maintained in a clean and tidy condition.
- To take payments and assist clients with insurance form completion.
- To liaise clearly and appropriately with clinicians regarding their clients.
- To ensure that the computerised appointment diary is kept up to date and ensure that all client information is accurate.
- To deal with veterinary emergencies as they arise, both on the telephone and in person and prioritise effectively.
- To deal with any problems that arise for all clients.
Telephone answering
- To receive calls in a pleasant and friendly manner, to deal with each request or redirect where appropriate.
- To book in appointments for consultations or procedure with LVP clinicians adhering to the standard operating protocol.
- To handle a wide range of queries and action as appropriate
Administrative tasks
- To monitor the emails and process requests as appropriate.
- Maintain accurate client records on the computerised database, updating and amending as required. To scan documents onto Ezyvet (practice computer system).
- To maintain the equipment within the reception area (printer, telephones and scanner)
- Responsible for keeping themselves and others safe, reporting accidents, near misses and hazards and adhering to health and safety requirements and policies as required by the business/their line manager.
- Proactively identify and act upon opportunities for business improvement. Openly identify and discuss problems in order to implement and sustain improvements that increase the value we deliver to our, clients, employees, and students.
Person Specification
Person Specification
The skills, abilities, experience and knowledge outlined below provide a summary of what is required to carry out this job effectively.
Essential |
Desirable |
Previous employment within a reception role |
Previous employment within a veterinary practice |
Excellent communication skills evidenced by previous work, history dealing with people face to face and on the telephone |
Familiarity with veterinary terminology and veterinary drugs and medicines – a working knowledge is only gained after a minimum of 2 years experience |
Competent use in Microsoft office, email and databases |
Advanced typewriting or word processing skills, evidenced by a RSA or Pitman’s Advanced Typewriting or Word Processing formal qualification or an equivalent qualification |
Good Numeracy Skills |
Interest in advancing own qualifications |
Education to GCSE level or equivalent to include English and either bookkeeping or maths |
|
Ability to work within a team |
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Ability to cope well under pressure in a busy environment where frequent telephone and staff interruptions are a constant throughout the day |
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Ability to manage own workload and know when to request assistance from the Practice Manager or Head Veterinary Nurse |
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Ability to empathise with pet owners |
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Flexible approach to work |